The quality of your organization depends on the quality of your team. You want “A players,” those colleagues who contribute disproportionately to the advancement and profitability of the organization. If you can build a team of “A players” around you, then your job as a business leader or owner becomes much easier, as you don’t have to deal with endless crises and can work more intentionally on developing the future strategy for your organization.
Years ago, cozy familiarity between customers and an outside-services worker may not have flown. But a growing number of golf facility operators are spotlighting and empowering their service staff more prominently, making customer-facing workers of all ranks part of the marketing effort.
Smart supervisors work quickly to address negative employee behavior. Smarter ones create workplaces where negative behavior doesn’t occur in the first place.
Roger Miers, owner of RiverPines Golf in Johns Creek, Georgia, shares his experiences in changing the way he approaches business and creating a culture of service excellence.
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