Current Issue

  • Attitude Check

    In the best of worlds, you would always answer “yes.” Fact is, though, every business has some employees who have a tendency to look on the dark side of things, a habit that can create negative interactions with customers. Regardless of the reason, a grumpy employee alienates guests—and that means lost sales and lower profits.  Read More

  • Motivating Factors

    Years ago, cozy familiarity between customers and an outside-services worker may not have flown. But a growing number of golf facility operators are spotlighting and empowering their service staff more prominently, making customer-facing workers of all ranks part of the marketing effort. Read More

  • The Buddy System

    Sooner or later, your best employees move on to other jobs, carrying with them whatever time and money you had invested in their development. Fortunately, there are things you can do to stem that loss. By establishing and nurturing a company-wide mentoring program, you can retain valuable intellectual assets while transferring skills from senior employees to junior ones. Read More

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  • Roger That
  • Roger That

    Roger Miers, owner of RiverPines Golf in Johns Creek, Georgia, shares his experiences in changing the way he approaches business and creating a culture of service excellence.Read More

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Featured Resource

Owner's Manual

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Visit the Owner’s Manual library within the GB Archive for practical, small business insights and know-how for your golf operation.Read More

July 2014 Issue
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