The quality of your organization depends on the quality of your team. You want “A players,” those colleagues who contribute disproportionately to the advancement and profitability of the organization. If you can build a team of “A players” around you, then your job as a business leader or owner becomes much easier, as you don’t have to deal with endless crises and can work more intentionally on developing the future strategy for your organization.
Sooner or later, your best employees move on to other jobs, carrying with them whatever time and money you had invested in their development. Fortunately, there are things you can do to stem that loss. By establishing and nurturing a company-wide mentoring program, you can retain valuable intellectual assets while transferring skills from senior employees to junior ones.
Years ago, cozy familiarity between customers and an outside-services worker may not have flown. But a growing number of golf facility operators are spotlighting and empowering their service staff more prominently, making customer-facing workers of all ranks part of the marketing effort.
Roger Miers, owner of RiverPines Golf in Johns Creek, Georgia, shares his experiences in changing the way he approaches business and creating a culture of service excellence.
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Brought to you by ValleyCrest Golf Maintenance Access some of the most creative ideas golf course owners and operators have to offer within the Bright Ideas area of the GB Archive.