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    In the crowded Oregon market, Sunriver Resort is establishing a name for itself by catering to a wide range of clienteleRead More

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    Like his father and grandfather before him, Manny N. Francis, Jr., employs a hands-on approach to management of Green HarborRead More

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  • Creating a Culture of Excellence
  • Creating a Culture of Excellence

    Customer service is a systematic approach to doing business that must be embraced by every employee and drive every aspect of a golf course operation. That’s why the best course owners nurture a workplace environment that’s grounded in taking care of their most important asset: the people who buy their products and services. In this video outtake from the NGCOA Annual Conference, you’ll learn how to foster a culture of excellence that keeps customers coming back, time and again.Read More

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Visit the Owner’s Manual library within the GB Archive for practical, small business insights and know-how for your golf operation.Read More

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